Refund policy

Last updated: September 9, 2026

At Rovelind, we want you to love every piece of jewelry you purchase. If you are not completely satisfied with your order, we are here to help with our return and refund policy.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned with original packaging, including jewelry boxes and accessories.
Proof of purchase is required.

Please note that items showing signs of wear, damage, alteration, or improper handling may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Earrings that have been worn;
Personalized or customized jewelry;
Gift cards;
Items damaged due to improper use or care.
3. Damaged or Incorrect Items

We carefully inspect every piece before shipping.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Your order number;
A description of the issue;
Photos of the item and packaging.

We will review your request and provide a suitable solution, including replacement or refund when applicable.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged;
The wrong item was shipped;
There is a confirmed product quality issue.

We recommend using a trackable shipping service when returning items.

Rovelind is not responsible for returned packages lost during transit.

5. Refund Process

Once your return is received and inspected, we will send you an email confirmation.

Approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method.

Please note that processing times may vary depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchange requests are subject to product availability.

7. Order Cancellation

Orders can be canceled within 24 hours after purchase.

Once an order has entered processing or has been shipped, cancellation requests may not be accepted.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: rrovelind@gmail.com